Frequently Asked Questions

 

Delivery Related

Where do you deliver?

Fishvish currently provides home delivery service in Pune (PMC limits) & limited areas of PCMC only. Wagholi, Hingewadi, Phursungi, Manjari and Ambegaon are NOW covered in our delivery area.

Is delivery free?*

Currently Free Home Delivery service is available in Pune (PMC). Free home Delivery is available for all orders more than Rs.400. For orders less than Rs. 400 there is a Rs.30 delivery charge.

PCMC is now being covered for delivery and is part of our Free Delivery Service. Do call us on +91 95450 88844 to check if your area is covered under Free Home Delivery in the PCMC. Standard Rs.400 order value applies to get free home delivery if your area is covered.

When do you deliver?

We deliver 7 Days a Week, that’s right, Sundays too.

MONDAY - FRIDAY (2 SLOTS)

From the morning of 8th March 2018

TIME OF ORDER
DELIVERY TIME

Before 7 AM
8 AM - 11 AM (same day)

7.01 AM - 4 PM
5 PM - 8 PM (same day)

After 4.01 PM
Next Day (first slot)


SATURDAY - SUNDAY (4 SLOTS)

From the morning of 10th March 2018

TIME OF ORDER
DELIVERY TIME

Before 7.00 AM
8 AM - 11 AM (same day)

7.01 AM - 1 PM
2.00 PM - 4.00 PM (same day)

1.01 PM - 4.30 PM
5.30 PM - 8.00 PM (same day)

After 4.30 PM
Next Day (first slot)


In the event that you need delivery urgently, call us on +91 95450 88844 and we'll see what we can do.



Raw Seafood Related

Is frozen fish fresh?

Yes it is. Did you know that IQF (Individually Quick Frozen) seafood products are probably fresher than non-frozen seafood you buy at your local store? Why? Because "fresh" unfrozen seafood could be up to 4-6 days old by the time it gets through the supply chain and onto your table. Note: In most cases the cold chain management is not adequate which leads to the loss in quality or freshness of the seafood. Where the cold chain is adequately maintained at all times, and there is minimum exposure to air, un-frozen seafood can be kept fresh for 3-4 days without any significant decrease in quality.

IQF technology is the only process whereby virtually all the properties of food can be preserved. Slow or traditional freezing causes cellular damage and moisture loss. Quick freezing preserves the moisture and tissue hence preserving all the natural goodness. The logic is simple. The IQF process locks in all the freshness and natural goodness of our products for you to enjoy.

Our regional fish offerings are sourced from leading regional suppliers from around India. The fish are scaled, cleaned, gutted, cut, frozen to -24°C and vacuum sealed to maintain their quality. This vacuum sealing removes all contact with air and moisture from outside preserving the moisture within the fish and negating any effects of air-borne bacteria. 

What is Individually Quick Frozen?

Individually Quick Frozen, commonly called IQF in the food industry, is when each individual piece of food is frozen separately from all the others. The way foods are frozen in the IQF method involves sending the individual food items into a blast-freezer that freezes the item very quickly. Because the food items are separate when they go in, they stay separate after they've been frozen. For example, a bag of prawns doesn't simply contain a solid block of frozen prawns, but each frozen prawn is separate inside the bag. Obviously, this makes IQF foods much easier to work with.

Are you expensive?

If you work it out, you'll actually find that we're very price competitive. When you buy "fresh" seafood at the market place, the fishmonger weighs the fish whole i.e. with head, tail and all. On average you will LOSE between 40-60% of the total weight purchased once you've cleaned the fish and made it ready to cook. And that doesn't account for the hassle of going to the market in the first place, bringing it home, cleaning/peeling/deveining and then, having to cook all of it immediately.

In a nutshell, here are your pure bang-for-buck benefits:

  • You saved yourself a trip to the fish market
  • You received fresher seafood from some of India's leading suppliers and export houses
  • Your cost per KG is the same or cheaper
  • You can defrost and cook only what you need, keeping the rest in your freezer for up to 1 month!

Check out this blog on more details of our Value for Money offering or this video below:

Is seafood healthy?

Yes it is. If you include one portion of seafood in your weekly diet, you may halve the chances of suffering a heart attack. Prawns, crabs, squid and octopus are just as packed with vitamins, minerals and fish oils as fish like salmon or cod. They all contain Omega-3 which is a key fatty acid known to help with heart health. Although seafood does contain cholesterol, it’s actually foods that are high in saturated fats – the type found in cheese, red meat and fast food – that increase levels of bad cholesterol in the body. So seafood is unlikely to have a major impact on your blood cholesterol levels.

Is your price based on weight?

Yes, all our base prices are calculated on a per Kg basis. 1/2 Kg packs are half the price of 1 Kg packs.

Is every item exactly 1/2 kg of 1 kg?

In cases where we can reasonably achieve an accurate packaging weight (e.g. prawns, crab meat, lobster meat, squid rings etc), yes the packaging is 1/2 or 1 kg. In the case of whole fish or even some fillets, the weight of each order will vary based on the size of the fish (for example one piece may be 800 gms while another may be 1.2 kg). In such cases we will always give you a callback to confirm the total weight, the number of pieces (if relevant) and the final cost of the order before we fulfill your order and send the package for shipment.

Are your prawns deveined?

Yes, our prawns are deveined. Only those prawns are undeveined if the product name says PUD - Peeled, Undeveined and Tail-Off. The other variety and the more common globally are termed PDTO - Peeled, Deveined and Tail-On. All our prawns, Medium and larger, are of these variety. PDTO is the form in which the large majority of prawns are processed in export factories across the world. Given that the process of leaving the tail-on, these prawns will usually have an extremely small piece of the vein left over under the tail.



General Queries

Is your business registered?

Yes we are fully registered under applicable laws in Maharashtra.

Do prices include taxes?

Yes our prices are inclusive of taxes.

Packaged weight - Gross or Net?

To maintain the quality of our product we use very cold temperatures and to protect the products, at the time of processing, they are coated with a thin layer of water during the blast freezing process. This process is called glazing and Fishvish products are usually between 10 and 20% glazed. What this means to you, the consumer, is that if the gross weight of the product package is 1kg, the net or defrosted weight of the products will be between 800 to 900 grams.

How do I thaw your products?

Do you accept online payments?

Yes we do. We accept online payments made via Mastercard & Visa Credit & Debit Cards, Net Banking and UPI.

Raw Chicken Related

Is your Chicken fresh?

Absolutely! Our chicken is delivered everyday. As soon as we receive them, they are washed and vacuum sealed before being refrigerated and are always stored between 1° to 3° C

When was it packed?

Our chicken is never more than 24 hours old.

Why is there blood in your packages?

The "red juice" that you actually see is NOT blood at all. Most of the chickens' blood is removed during the gutting, cleaning and cutting process. Any that remains is usually contained inside the muscle tissue. The red liquid, is actually a mixture of a protein - myoglobin and water. The purpose of this protein is to ship oxygen to muscle cells. Myoglobin is very deeply pigmented, which is why the more myoglobin a meat contains, the darker (or redder) the meat usually is.

What do I do with this "red liquid"?

Just rinse under running water and it will be all gone.

Is your chicken Halal?

Yes, all our chicken products are halal.

How long can it last in the fridge?

It can last up to 3 days in the fridge under ideal conditions. Our pack stickers have the packed date and best before date printed on them.

 

 

Raw Mutton Related

Is your Mutton fresh?

Absolutely! Our mutton is delivered everyday. As soon as we receive it, it is washed, chilled and vacuum sealed before being refrigerated and are always stored between 1° to 3° C

When was it packed?

Our mutton is never more than 24 hours old.

Why is there blood in your packages?

The "red juice" that you actually see is NOT blood at all. Most of the blood is removed during the gutting, cleaning and cutting process. Any that remains is usually contained inside the muscle tissue. The red liquid, is actually a mixture of a protein - myoglobin and water. The purpose of this protein is to ship oxygen to muscle cells. Myoglobin is very deeply pigmented, which is why the more myoglobin a meat contains, the darker (or redder) the meat usually is.

What do I do with this "red liquid"?

Just rinse under running water and it will be all gone.

Is your mutton Halal?

Yes, all our mutton products are halal.

How long can it last in the fridge?

It can last up to 3 days in the fridge under ideal conditions. Our pack stickers have the packed date and best before date printed on them.